To improve the conversion rate of upselling warrantee by 5% online
how we helped
We first examined the current process for a user to add extended warrantee to their basket. This allowed us to understand where there was drop off and which products a customer were to upsell a warrantee.
We then products a new way for the site to upsell at different stages of the sales process to see which achieved a higher conversion rate. Through all this we were able to increase the conversion by 9%.