To help redefine a high priority product for the Australian software PLC. A unique web based app that allows mainly financial services and government bodies to fully collaborate on documents and distribution them via online and offline channels.
We were required to create a system that would as so intuitive that the software would bring the client training hours to zone and would also achieve a triple A for accessibility.
How we helped
We started with a full review of the current system to understand the system and the user of the system. Through focus group workshops with various clients we understand what their end to end processes were and how the software currently fitted in. This allows use to understand the main user journeys and task that each member of staff and business.
Working with complex and fluid user journeys we were able to redesign the system and reduce the time on major tasks by 50%, which was confirmed in user testing and bench marking.