The project began with a discovery phase focused on end-to-end (E2E) service design for the entire business-critical platform.
We identified key business divisions requiring digitalisation, redefined the new operational landscape, and rigorously tested the system before its launch. Our efforts resulted in a remarkable reduction of task process times by up to 500%.
### Case Study: Digital Transformation for a Global Legal Research Firm
Our agency led a comprehensive digital transformation for a global legal research firm, revolutionising their internal SaaS business data and research systems. This critical platform supports over 250 researchers and encompasses detailed research on more than 80,000 lawyers worldwide.
#### Project Overview
#### Service Design and Strategy
As part of the service design, we conducted heuristic reviews of the existing systems and designs. These reviews were instrumental in redefining the product strategy and user journeys. By working closely with stakeholders, we established key performance indicators (KPIs) and benchmarks for the project and each system area, ensuring the project’s success.
#### User-Centric Approach
We conducted discovery sessions to understand the diverse needs of users from various business areas, including the research department, insights team, and sales team. This user-centric approach ensured that the new system would effectively meet the requirements of all stakeholders.
#### Testing and Development
Our testing strategy included Gorilla testing of MVP products, running remote testing sessions individually, and utilising software for large-scale quantitative sessions. This thorough testing process ensured the system’s robustness and reliability.
We created wireframes, prototypes, and high-fidelity (Hifi) designs for the development team. Collaborating with multiple development teams, we oversaw the implementation of new data capture systems, data analytical systems, and a publishing system.
Through our comprehensive approach to digital transformation, we successfully enhanced the efficiency and effectiveness of the firm’s research operations, setting a new standard for their digital capabilities.
The redesigned portal significantly enhanced user engagement and satisfaction among residents and staff. We also streamlined internal processes, resulting in a 40% reduction in task management time and enabling staff to resolve issues and track maintenance more effectively. By maintaining a consistent visual identity across the portal, we reinforced Peabody’s brand presence. The project received positive feedback from stakeholders and end-users, validating the success of the transformation.
The digital transformation project for the global legal research firm exemplifies our agency’s expertise in UX and digital innovation. By meticulously redesigning their internal SaaS business data and research systems, we significantly improved operational efficiency and user satisfaction.
Our user-centric approach, combined with rigorous testing and strategic service design, ensured a seamless transition to a modern, robust platform. The remarkable reduction in task process times by up to 500% highlights the project’s success and our commitment to delivering impactful digital solutions.
This case study underscores our ability to drive substantial improvements in business performance through targeted digital transformation initiatives.
Leading the digital transformation of all critical internal SaaS business data and research systems. The system is used by over 250 researchers and covers extensive research of over 80,000 lawyers worldwide.
The project included discovery phase of the E2E service design of whole business critical platform, identified key business divisions to digitalise. Defining the the new landscape and testing the system to launch. With our help we reduced task process times by up to 500%.
Within the service design we conducted Heuristic reviews of current systems and designs, which redefined the strategy of the product and journeys.
Working with the stakeholders we built KPIs and benchmarks for the project and for each area of the system to ensure the project is a success.
We ran discovery sessions to understand the users needs from different areas of the business, from the research department, to the Insights and sales teams.
Gorilla testing MVP products, Running testing sessions remotely in individual sessions and using software for large quantitative
sessions.
Creating wireframes, prototypes and Hifi designs for the development team. Working with multiple development teams to oversee new data capture systems, data analytical systems and publishing system
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