Setting out key objectives and KPIs to measure the financial and experience rewards of a project using existing customer knowledge and feedback.
Highlight and identification of for areas of improvement and lost opportunities. Using the latest tools in web and offline communication to build the experience of your service.
Identification and prioritisation of the customer objective. Understand how you service is currently involved in the process and categorise potential project scopes.
Taking all the knowledge built up to build a service that can be effect less integrated into the customers process, through technology advances.
Using the research to design the end to end customer process and how and when is best for your service to be involved to gain the best experience.
Experience is not just system or a service, it is how you promote yourself and deal with any positive and negative scenarios.